Trusted by millions of Ethiopians

Manage Your Phone Number Effortlessly

Access your account, recharge balance, manage phone numbers, track usage, and get support all from one convenient digital platform.

eCare dashboard preview
eCare mobile preview

Features

Everything You Need in One Platform

Our comprehensive eCare portal provides all the tools you need to manage your telecom services efficiently.

Balance Management

Check your balance, recharge instantly, and transfer credits to other numbers.

Phone Number Control

Manage multiple numbers, activate services, and control roaming settings.

Usage Reports

Track your call, SMS, and data usage with detailed reports and analytics.

Roaming Services

Enable international roaming and manage your settings while traveling.

24/7 Support

Get help anytime with our integrated support ticket system.

Secure & Private

Your data is protected with enterprise-grade security measures.

0K+
Active Users
0%
Uptime
0M+
Recharges
0/7
Support

How It Works

Get started in just a few simple steps

Join thousands of users who manage their telecom services effortlessly.

1

Create Account

Create your account using your phone number and verify with OTP.

2

Start Managing

Create your account using your phone number and verify with OTP.

Frequently Asked Questions

Get answers to the most common questions about our eCare platform

FAQ Support
Yes, the eCare portal is completely free for all ethio telecom customers. You can access all basic features including balance checking, recharge, and account management at no additional cost.
Your data is protected with enterprise-grade security measures including end-to-end encryption, secure authentication, and compliance with international data protection standards. We never share your personal information with third parties.
Yes, you can add and manage multiple phone numbers from a single account. This is perfect for families or businesses who want to manage all their numbers in one place.
We support multiple local payment methods including mobile money (CBE Birr, M-Birr), bank transfers, credit/debit cards, and cash deposits at our service centers.
Our support team is available 24/7 through multiple channels: call us at 994, use the in-app chat, or submit a support ticket. We typically respond within 2 hours.
Yes, you can access eCare from anywhere in the world. However, some features like local recharge may be limited while roaming. We recommend setting up roaming services before traveling.

Call Us

  • Customer Service
    24/7 Support
    994
  • Technical Support
    Mon - Fri, 8AM - 6PM
    945
  • Business Support
    Mon - Fri, 9AM - 5PM
    +251 11 551 5000

Other Contact Methods

Head Office Address

Churchill Avenue
Post Box 1047
Addis Ababa, Ethiopia

Social Media

Ready to Get Started?

Join thousands of customers who are already enjoying the convenience of online service management.